Privacy Policy

1. Scope

This Privacy Policy describes how ClearMakaan ("we", "us", "our") collects, uses, discloses, and safeguards information when you visit or use our website, services, APIs, and related tools (collectively, the "Platform"). By using the Platform, you agree to the practices described in this Privacy Policy.

2. Information We Collect

• Identity and contact information such as name, phone number, and email address.
• Account information such as login credentials, roles, and profile details.
• Transaction and inquiry information such as saved properties and lead details.
• Property preferences and search behavior such as city, locality, budget, and filters.
• Technical information such as IP address, browser type, device data, logs, and usage analytics.
• Content you submit, including forms, feedback, uploaded files, and support requests.

3. How We Use Information

• To provide and improve property discovery, listing, and lead management features.
• To respond to your inquiries and provide customer support.
• To personalize search results and recommend relevant projects and locations.
• To monitor platform performance, reliability, and security.
• To detect fraud, abuse, unauthorized access, or policy violations.
• To comply with legal obligations and enforce platform terms.
• To send operational updates and, where permitted, promotional communications.

4. Legal Basis and Consent

We process personal data under one or more legal bases including consent, contractual necessity, legitimate interests, and legal compliance. Where consent is required, you may withdraw consent at any time. Withdrawal does not affect prior lawful processing.

5. Cookies and Similar Technologies

We use cookies and similar tools for authentication, preferences, analytics, and service optimization. You may control cookies via browser settings. Some features may not function properly if essential cookies are disabled.

6. Information Sharing

We may share information:

• With service providers who process data on our behalf under confidentiality terms.
• With builders, brokers, or property owners when required to fulfill your inquiry.
• With law enforcement or regulators where disclosure is legally required.
• During a merger, acquisition, restructuring, or asset transfer, subject to safeguards.

We do not sell your personal data for third-party direct marketing.

7. Data Retention

We retain personal data only as long as necessary for business, legal, compliance, and dispute-resolution purposes. Retention periods vary by data category and legal requirements.

8. Data Security

We implement reasonable technical and organizational safeguards designed to protect personal data from unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, so absolute security cannot be guaranteed.

9. Children's Privacy

The Platform is intended for users above the legally applicable age. We do not knowingly collect personal data from children in violation of applicable laws.

10. Your Rights

Subject to applicable law, you may request:

• Access to your personal data.
• Correction of inaccurate or incomplete data.
• Deletion of data where legally permissible.
• Restriction or objection to certain processing.
• Withdrawal of consent where processing is based on consent.

11. Grievance and Contact

For privacy requests, complaints, or grievance redressal, contact:

12. Policy Updates

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Continued use of the Platform after changes become effective constitutes acceptance of the revised policy.