Privacy Policy

Effective Date: 17 April 2026

1. Introduction

This Privacy Policy ("Policy") describes how ClearMakaan ("ClearMakaan", "we", "us", or "our") collects, uses, stores, shares, and protects personal information when you visit or use our website at www.clearmakaan.com, including all pages, features, and services made available through it (collectively, the "Platform").

By accessing or using the Platform, submitting any inquiry, or providing your contact details in any form, you acknowledge that you have read and understood this Policy and consent to the practices described herein. If you do not agree, please discontinue use of the Platform immediately.

ClearMakaan operates as a real estate information and advertisement marketplace. We display RERA-registered projects for knowledge, discovery, and advertising purposes. We are not a broker, developer, or RERA-registered intermediary.

2. Information We Collect

We collect the following categories of personal information:

a) Information You Provide Directly

Name, phone number, and email address submitted through inquiry forms, callback requests, or interest registrations.
Budget range, preferred property type, city, and locality preferences you share with us.
Cost sheets, pricing documents, or project information submitted by developers or their representatives.
Messages, feedback, complaints, or support requests you send to us.

b) Information Collected Automatically

IP address, browser type, device type, and operating system.
Pages visited, time spent, search queries entered, and properties viewed on the Platform.
Referring website or source through which you arrived at the Platform.
Cookies, web beacons, and similar tracking technologies (see Section 6).

c) Information from Third Parties

Project details, pricing, brochures, and images submitted by developers, builders, or their authorized representatives.
Publicly available information from state RERA portals used to populate project listings.

3. How We Use Your Information

a) To Respond to Your Inquiries

To contact you via phone call, SMS, WhatsApp, or email in response to an inquiry or callback request; and to share inquiry details with relevant developers or builders.

b) For Marketing and New Launch Communications

To inform you about new projects, offers, and price updates via various channels. This consent applies even if your number is registered under NDNC or DND registry, as your submission constitutes express consent.

c) To Operate and Improve the Platform

To personalize your experience, analyze usage patterns, ensure security, and prevent fraud.

d) For Legal and Compliance Purposes

To comply with laws, respond to government requests, and enforce our Terms.

4. Legal Basis for Processing

We process data based on: Consent, Contractual necessity, Legitimate interests, and Legal compliance. You may withdraw consent at any time by emailing clearmakaan.com@gmail.com.

5. How We Share Your Information

We do not sell your personal information to third parties for their own direct marketing purposes.

With Developers and Channel Partners: To enable them to respond to your specific project inquiries.
With Authorized Marketing Partners: To assist in communicating new launches and real estate opportunities.
With Service Providers: Third parties performing functions like hosting, CRM, and analytics.
For Legal Requirements: To protect rights, safety, or comply with legal mandates.
Business Transfer: In the event of a merger or acquisition.

6. Cookies and Tracking Technologies

We use Essential, Analytics, Preference, and Marketing cookies to enhance your experience. You may disable cookies via browser settings, though some features may be affected.

7. Data Retention

Information is typically retained for 3 years from the date of submission unless deletion is requested earlier via clearmakaan.com@gmail.com.

8. Data Security

We implement technical safeguards like HTTPS and encrypted transmission. However, no internet transmission is 100% secure; please notify us immediately if you suspect a breach.

9. Your Rights

Subject to Indian law, you have the right to access, correct, delete, or object to processing. Write to us with the subject line 'Privacy Rights Request' for a response within 30 days.

10. Children's Privacy

The Platform is intended for users 18 years or older. We do not knowingly collect data from minors.

11. Third-Party Websites and RERA Portals

We are not responsible for the privacy practices of external links or RERA portals. Please review their policies independently.

12. Changes to This Privacy Policy

We reserve the right to update this Policy. Your continued use of the Platform constitutes acceptance of the updated terms.

13. Grievance Officer and Contact

Company Name: ClearMakaan

Registered Address: Narmadha Block, Ground Floor, Yelahanka, Bangalore – 560064, Karnataka, India

Grievance Officer: Bharath Kumar

Grievance Email: clearmakaan.com@gmail.com

Support Email: clearmakaan.com@gmail.com

We will acknowledge your complaint within 48 hours and endeavour to resolve it within 30 days.